At ovi999, we believe that gaming should always be a source of entertainment — never a source of stress, debt, or harm. Our responsible gaming programme gives every Player in Bangladesh the tools, information, and support needed to stay in control of their gaming activity at all times.
Take Control of Your Play
All of the following tools are available free of charge directly within your ovi999 Account settings dashboard. No contact with support is required to activate them.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your ovi999 Account. Reductions take effect immediately; any increase requires a 24-hour cooling-off period before it applies. This prevents impulsive top-ups during losing sessions and keeps your spending predictable.
Configure an alert that notifies you when you have been in an active gaming session for a set period — for example, 30 minutes, 1 hour, or 2 hours. Time can pass quickly when playing, and session reminders help you stay aware of how long you have been on the platform so you can take regular breaks.
Request a temporary suspension of your ovi999 Account for any period between 24 hours and 6 weeks. During a cooling-off period, you will not be able to log in, deposit, or place Wagers. This tool is ideal if you feel you need a short break without committing to a longer self-exclusion.
If you feel that gambling is no longer under your control, you can request a full self-exclusion from ovi999 for a minimum of 6 months or on a permanent basis. Once active, your Account will be locked immediately and you will be unable to re-register during the exclusion period. Contact our support team to activate self-exclusion at any time.
Awareness
Recognising the early signs of a gambling problem is the most important step toward getting things back on track. If any of the following apply to you, we strongly encourage you to use ovi999's self-control tools or reach out for support.
Chasing Losses: Continuing to place Wagers in an attempt to win back money you have already lost, rather than accepting the loss and stopping.
Spending Beyond Your Means: Depositing money needed for rent, food, bills, or family expenses into your gaming Account, or borrowing money specifically to gamble.
Inability to Stop: Feeling a strong urge to keep playing even after you intended to stop, or finding that you consistently play for longer than you planned.
Hiding Your Gambling: Concealing the extent of your gaming activity from family members, friends, or colleagues, or feeling shame or guilt after a session.
Mood Dependent on Outcomes: Experiencing significant mood swings — elation after wins and depression or irritability after losses — that affect your daily life and relationships.
Neglecting Responsibilities: Missing work, study, or family commitments because of time spent gambling, or losing interest in hobbies and activities you previously enjoyed.
Increasing Wager Sizes: Needing to place larger and larger bets to feel the same level of excitement, similar to the way substance tolerance develops over time.
Gambling as Emotional Relief: Turning to gambling as a way to escape stress, anxiety, loneliness, boredom, or other difficult emotions rather than addressing those feelings directly.
Self-Assessment
If you answer "yes" to three or more of the following questions, we encourage you to take a break and contact the ovi999 support team for a confidential conversation about responsible gaming options.
Reflect honestly on your recent gaming behaviour. This is for your benefit only.
Have you ever spent more money on gambling than you originally planned to on a single occasion?
Have you ever gambled with money that was set aside for essential expenses such as food, rent, or bills?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Has gambling caused arguments, tension, or dishonesty in your relationships with family or friends?
Do you find yourself thinking about gambling frequently — planning your next session, replaying past bets, or calculating how to recover losses?
Have you ever borrowed money, sold possessions, or taken out a loan specifically to fund your gambling?
Has gambling negatively affected your performance or attendance at work, school, or other daily commitments?
Have you felt restless, anxious, or irritable when you were not able to gamble, or when attempting to reduce how much you gamble?
Our Commitments
Beyond the tools Players can use themselves, ovi999 maintains a set of platform-wide responsible gaming standards that apply to every Account and every session.
Every ovi999 Account undergoes KYC identity and age verification before withdrawals are approved. Players who cannot confirm they are 18 years of age or older will have their Account suspended and any gaming activity voided. There are no exceptions to this policy.
ovi999 monitors Player gaming patterns for indicators of problem behaviour — such as rapid loss-chasing, significant session length increases, or unusual deposit frequency. Where such patterns are detected, our welfare team may proactively reach out to the Player to check in and offer support options.
When a Player requests self-exclusion, their Account is locked immediately — not after a delay, not after a review. ovi999 maintains a self-exclusion register and takes technical steps to prevent excluded Players from re-registering new Accounts during the exclusion period.
ovi999 does not offer credit facilities to Players. You can only wager funds that are already in your ovi999 Account balance. This is a foundational responsible gaming safeguard that prevents Players from accumulating gambling debts on the platform itself.
ovi999 does not direct promotional materials toward minors, vulnerable individuals, or Players who have opted out of marketing communications. All bonus offers include clear wagering terms and conditions. We do not use misleading language that overstates the likelihood of winning.
The ovi999 support team receives guidance on identifying and responding to Players who may be experiencing gambling-related difficulties. If you reach out about a gambling concern, your conversation will be handled with care, discretion, and without judgement — and you will be directed to the appropriate tools and resources.
Responsible gaming is not just about crisis intervention — it is about building healthy habits from the very first session. The following practical tips are recommended for every ovi999 Player, regardless of how often or how much they play.
Get Help Now
If you are concerned about your own gambling or that of someone close to you, please reach out to our welfare team immediately. All conversations are confidential. You can also use the tools in your Account settings at any time without contacting support.
Available 24 hours a day, 7 days a week via the platform dashboard. This is the fastest way to reach a member of the ovi999 welfare team for immediate assistance with responsible gaming tools or Account restrictions.
Send your welfare request to [email protected]. Include your registered username and a brief description of the assistance you need. Priority responses are provided between 09:00 and 22:00 BST (UTC+6).
Log in to your ovi999 Account and navigate to Account Settings to set deposit limits, activate a cooling-off period, or request self-exclusion directly — no need to contact support. Changes to limits take effect immediately upon saving.
Continue on ovi999
Now that you know about the responsible gaming tools available on ovi999, explore the platform knowing that your wellbeing is always our first priority. Review our FAQ for more information, or visit the ovi999 Casino and Cricket sections to enjoy games responsibly.
18+ only. Gambling can be addictive. Please use ovi999's responsible gaming tools and play within your means at all times.