ovi999 Privacy Policy

1 Introduction

ovi999 operates ovi999.club as an online gaming platform serving Players in Bangladesh. In the course of providing our services — which include cricket betting, live casino, slots, and account management — we necessarily collect and process certain personal information about our Players. This Policy sets out in clear terms exactly what data we collect, why we collect it, how we use it, who we may share it with, and how long we retain it.

We take the privacy and security of your personal data seriously. ovi999 applies technical and organisational safeguards proportionate to the sensitivity of the data we hold. We do not sell personal data to third parties, and we do not use your data for purposes beyond those described in this Policy without first obtaining your explicit consent.

If you have any questions about this Policy or about how ovi999 handles your personal data, please contact our support team via the platform's live chat or by email at [email protected].

2 Data We Collect

ovi999 collects personal data in the categories described below. We limit collection to information that is necessary for the purposes stated in this Policy.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than identity document photographs submitted for KYC), or health data, except where a Player voluntarily discloses such information in the context of a responsible gaming self-exclusion request.

3 How We Collect Your Data

ovi999 collects personal data through the following channels:

3.1 Direct Submission

You provide data directly to ovi999 when you register an Account, complete KYC verification, make a deposit or withdrawal request, contact our support team via live chat, or submit voluntary feedback. This is the primary source of identity and contact data.

3.2 Automated Collection

When you access the ovi999 platform, our systems automatically collect technical data including your IP address, device identifiers, browser type, and session activity. This data is collected via server logs, session cookies, and similar standard web technologies. It is used exclusively for security, fraud prevention, and platform performance purposes.

3.3 Payment Providers

When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the relevant mobile financial service provider transmits a transaction confirmation and your registered mobile number to ovi999 for the purpose of crediting or debiting your Account. ovi999 does not receive or store your full payment account credentials.

3.4 Game Providers

Third-party game providers integrated into the ovi999 platform (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may transmit game session data — including session identifiers, bet amounts, and game outcomes — to ovi999 for the purpose of Account balance management and result verification. This data transfer is limited to what is strictly necessary for game result processing and responsible gaming monitoring.

4 How We Use Your Data

ovi999 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your ovi999 Account, including authentication via OTP, session management, and Account preference storage.
• Identity Verification: To verify your identity and age in compliance with our KYC obligations, ensuring the platform remains restricted to eligible Players aged 18 and above.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate Account balance records.
• Game Services: To deliver casino games, sports betting markets, and related gaming features, and to accurately record game results and Account balances.
• Fraud Prevention and Security: To monitor Account activity for suspicious patterns, detect unauthorised access, prevent bonus abuse, and investigate potential violations of the ovi999 Terms & Conditions.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, to enforce Player-requested deposit limits, cooling-off periods, and self-exclusion orders, and to make proactive welfare interventions where warranted.
• Customer Support: To respond to queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Legal Compliance: To meet applicable legal and regulatory obligations, including record-keeping requirements, and to respond to lawful requests from government authorities.
• Service Improvement: To analyse anonymised usage patterns and platform performance data in order to improve the quality, reliability, and range of services offered on the ovi999 platform.
• Communications: To send you service-related notifications such as deposit confirmations, withdrawal approvals, security alerts, and responsible gaming reminders. We do not send unsolicited marketing communications without your explicit consent.

5 Legal Basis for Processing

ovi999 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your identity, contact, transaction, and gaming activity data is necessary for ovi999 to perform the contract with you — that is, to operate your Account, process payments, and deliver gaming services as described in the ovi999 Terms & Conditions.
• Legal Obligation: Processing your KYC documents and transaction records is necessary to comply with applicable legal obligations, including anti-money laundering (AML) requirements and age verification duties.
• Legitimate Interests: Processing technical and communications data for fraud prevention, security monitoring, and service improvement is based on ovi999's legitimate interest in operating a safe, fair, and reliable platform. We ensure this processing does not override your privacy interests.
• Consent: Where we process your data for purposes not covered by the above grounds — such as sending promotional communications — we will first obtain your explicit consent, and you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing and Disclosure

ovi999 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below:

6.1 Game Providers

Integrated game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others) receive session identifiers and game-relevant Account data to the extent necessary to deliver their games within the ovi999 platform. These providers operate under contractual data processing agreements and are not permitted to use your data for their own marketing purposes.

6.2 Payment Service Providers

When you make a deposit or withdrawal, ovi999 exchanges transaction confirmation data with your chosen payment provider (bKash, Nagad, Rocket, Upay). This exchange is limited to what is technically necessary to complete the transaction and is governed by the payment provider's own privacy terms.

6.3 Identity Verification Partners

ovi999 may use third-party KYC verification services to assist with identity document authentication. Any such partner processes data solely on ovi999's instructions under a data processing agreement and is prohibited from retaining or using your documents for independent purposes.

6.4 Legal and Regulatory Authorities

ovi999 will disclose personal data to government bodies, law enforcement agencies, or regulatory authorities when required to do so by applicable law, a court order, or a lawful regulatory request. We will notify you of such a disclosure where we are legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of ovi999's business, Player data may be transferred to the successor entity as part of that transaction. We will notify affected Players of any such transfer and the privacy terms applicable to their data going forward.

7 Payment Data

ovi999 takes particular care in handling financial and payment data. The following principles govern payment data processing on the ovi999 platform:

• ovi999 does not store full payment account credentials. When you transact via bKash, Nagad, Rocket, or Upay, only the mobile number associated with that payment account and the transaction confirmation reference are recorded in ovi999's systems.
• All financial transaction records are retained for a minimum of five (5) years from the date of the transaction in accordance with standard financial record-keeping practice and to support any future audit, dispute resolution, or regulatory inquiry.
• Payment data is transmitted exclusively over TLS-encrypted connections. No payment data is transmitted via unencrypted channels.
• Deposit and withdrawal transaction records are accessible to you at any time within the Transaction History section of your ovi999 Account dashboard.
• ovi999 uses transaction monitoring tools to detect unusual patterns that may indicate fraud, money laundering, or unauthorised Account access. Where suspicious activity is detected, the relevant transactions and Account activity may be flagged for manual review and, where necessary, reported to relevant authorities.

8 Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. The ovi999 platform uses cookies and similar tracking technologies (such as session tokens and local storage) to operate the platform and improve your experience.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the ovi999 platform to function. They enable core features such as session authentication, Account login persistence, and game loading. These cookies cannot be disabled without preventing core platform functionality.
• Security Cookies: Used to detect and prevent fraudulent access, credential stuffing, and bot activity. These cookies are set automatically and are not optional.
• Analytics Cookies: Used to collect anonymised data about how Players navigate the platform — for example, which pages are visited most frequently and where Players encounter errors. This data is used solely to improve platform performance. Analytics cookies do not identify you personally.
• Preference Cookies: Used to remember your Account preferences, such as your chosen display language and notification settings, so that you do not need to re-enter these on each visit.

8.3 Managing Cookies

You may configure your browser to block or delete cookies. However, disabling strictly necessary or security cookies will prevent you from logging in to the ovi999 platform and accessing core features. Instructions for managing cookies vary by browser; please refer to your browser's help documentation for specific guidance. ovi999 does not use third-party advertising cookies or retargeting pixels.

9 Data Retention

ovi999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Active Account Data: Identity, contact, and Account data is retained for the full duration of your Account's active status plus a post-closure period of five (5) years to meet legal and dispute resolution obligations.
• Transaction Records: Deposit, withdrawal, and gaming transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity documents submitted for KYC verification are retained for five (5) years from the date of submission or from the date of Account closure, whichever is later.
• Support Communications: Live chat transcripts and support ticket records are retained for two (2) years from the date of the last interaction.
• Technical and Log Data: Server logs and session data are retained for a maximum of ninety (90) days, after which they are automatically deleted unless required for an ongoing security investigation.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to prevent the re-registration of an excluded Player, consistent with responsible gaming obligations.

When personal data is no longer required for any of the above purposes and no legal retention obligation applies, ovi999 will securely delete or anonymise that data.

10 Data Security

The following security measures are applied to all personal data held by ovi999:

• TLS Encryption: All data transmitted between your device and the ovi999 platform is protected using Transport Layer Security (TLS) encryption. Unencrypted HTTP connections are automatically redirected to HTTPS.
• Password Hashing: Account passwords are stored using one-way cryptographic hashing algorithms. ovi999 staff cannot retrieve your plain-text password under any circumstances.
• Two-Factor Authentication: OTP-based two-factor authentication is available to all Players and is strongly recommended. Enabling 2FA substantially reduces the risk of unauthorised Account access.
• Access Controls: Access to personal data within ovi999's systems is strictly limited to staff who require it for their job function. All internal access is logged and subject to periodic review.
• Data Minimisation: ovi999 collects and retains only the personal data that is strictly necessary for the purposes described in this Policy. Unnecessary data is not retained.
• Incident Response: ovi999 maintains a documented data breach response procedure. In the event of a breach that poses a risk to Players' rights and freedoms, affected Players will be notified promptly with details of the incident and recommended protective measures.

11 Your Data Rights

As a Player on the ovi999 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact ovi999 support via live chat or at [email protected]. We will respond to all verifiable requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data that ovi999 holds about you, together with information about how that data is used and stored.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For identity and contact data, corrections may require supporting documentation.
• Right to Erasure: You may request that ovi999 delete your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to legal retention obligations — for example, transaction records required for regulatory compliance cannot be deleted before the applicable retention period has elapsed.
• Right to Restriction: You may request that ovi999 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request that ovi999 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to the processing of your personal data where that processing is based on ovi999's legitimate interests. If you object, we will cease that specific processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ovi999 will not charge a fee for exercising any of the above rights in ordinary circumstances. However, where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.

12 Children's Privacy

If ovi999 discovers or is notified that an Account is held by a person under the age of 18, the Account will be immediately suspended, all gaming activity will be voided, and any balance remaining in the Account will be handled in accordance with ovi999's underage gambling policy as set out in the Terms & Conditions. KYC records relating to the underage Account will be retained only to the extent required to document the closure and prevent future re-registration.

If you are a parent or guardian and believe that a minor in your care has registered an Account on the ovi999 platform, please contact us immediately via live chat or at [email protected]. We will investigate and act without delay.

13 Third-Party Services and Links

The ovi999 platform integrates third-party game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others) and payment providers (bKash, Nagad, Rocket, Upay) whose services are embedded within the ovi999 interface. Each of these third parties operates under its own privacy terms. ovi999 is not responsible for the data practices of third-party providers beyond the contractual obligations imposed on them by ovi999.

The ovi999 platform does not contain hyperlinks to external third-party websites. If you independently navigate to any third-party website, ovi999 has no control over the content or data practices of that site and accepts no responsibility for how your data is handled by it.

ovi999 does not integrate third-party advertising networks, social media tracking pixels, or external analytics platforms that would transmit your personal data to parties unrelated to the delivery of ovi999's services.

14 Amendments to This Policy

ovi999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform functionality, or applicable legal requirements. When material changes are made, ovi999 will display a prominent notice on the platform and update the "Last Updated" date at the top of this Policy. Where changes significantly affect how we process your personal data, we will also send a notification to the mobile number associated with your Account.

Your continued use of the ovi999 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any amendment, you may request Account closure in accordance with the Terms & Conditions, and ovi999 will retain your data only to the extent required by its legal obligations.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how ovi999 handles your personal data, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the platform dashboard after login. This is the fastest way to reach the ovi999 support team.
• Email: [email protected] — please include your registered username and a clear description of your request to allow us to assist you efficiently.
• Support Hours: Priority responses are provided between 09:00 and 22:00 BST (UTC+6). Queries submitted outside these hours will be addressed at the earliest available opportunity on the following business day.